Discussion:
Ancestry forums.
(too old to reply)
Geoff
2019-05-30 16:19:05 UTC
Permalink
Where on earth is the web address of the Ancestry community Help Forum? I
must have used it once because I have a username & password for it. I mean
the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the screen and
having to be dragged up again.
MB
2019-05-30 19:35:56 UTC
Permalink
Post by Geoff
Where on earth is the web address of the Ancestry community Help
Forum?   I must have used it once because I have a username & password
for it.  I mean the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the screen
and having to be dragged up again.
I think you find "Messages Boards" on the Help tab on the Ancestry website.

If you want the mailing lists you have to go to ROOTSWEB but it changed
earlier in the year and you have to register.
Geoff
2019-05-31 08:26:05 UTC
Permalink
Thank you but message boards only seems to deal with messages about
families. I want help with a technical problem.
Post by Geoff
Where on earth is the web address of the Ancestry community Help Forum?
I must have used it once because I have a username & password for it. I
mean the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the screen
and having to be dragged up again.
I think you find "Messages Boards" on the Help tab on the Ancestry website.

If you want the mailing lists you have to go to ROOTSWEB but it changed
earlier in the year and you have to register.
MB
2019-05-31 10:11:54 UTC
Permalink
Post by Geoff
Thank you but message boards only seems to deal with messages about
families.  I want help with a technical problem.
Boards
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Topics > Ancestry Daily News
Topics > Ancestry.com
Topics > Ancestry.com > Ancestry DNA
Topics > Ancestry.com > Ancestry Site Search
Topics > Ancestry.com > Ancestry Improvements
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Topics > Ancestry.com > Ancestry Site Comments
Topics > DNA Research > AncestryDNA Helper
Topics > Genealogy Software > Ancestry.com Tree to Go (iPhone, iPod
Touch & Android)
Topics > Genealogy Software > Ancestry Family Tree
Jenny M Benson
2019-05-31 08:39:12 UTC
Permalink
Post by Geoff
Where on earth is the web address of the Ancestry community Help
Forum?   I must have used it once because I have a username & password
for it.  I mean the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the screen
and having to be dragged up again.
Didn't know there ever was one, but on the Help menu there is an item
"Community" and the page that brings up offers you, amongst other
things, Ancestry Support Community.

https://www.ancestry.co.uk/cs/community
--
Jenny M Benson
http://jennygenes.blogspot.co.uk/
MB
2019-05-31 10:13:59 UTC
Permalink
Post by Jenny M Benson
Post by Geoff
Where on earth is the web address of the Ancestry community Help
Forum?   I must have used it once because I have a username & password
for it.  I mean the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the
screen and having to be dragged up again.
Didn't know there ever was one, but on the Help menu there is an item
"Community" and the page that brings up offers you, amongst other
things, Ancestry Support Community.
https://www.ancestry.co.uk/cs/community
I think I have always had a reply when I have sent a message to Ancestry
Support. Might not help or be what you want but they do reply. They
also have a 0800 number that can be called.
Geoff
2019-05-31 13:23:41 UTC
Permalink
Thank you everyone.
Jenny, I managed to find a "General" forum where you suggested, so thanks
very much!



"Geoff" wrote in message news:qcovpp$k1n$***@dont-email.me...

Where on earth is the web address of the Ancestry community Help Forum? I
must have used it once because I have a username & password for it. I mean
the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the screen and
having to be dragged up again.
Geoff
2019-06-19 08:46:54 UTC
Permalink
Just in case anyone else is having problems contacting Ancestry, I used this
link https://support.ancestry.co.uk/s/email-us to ask for help. I
must say that I have received great service from them and each time they
have replied within a couple of days and been very helpful. First contact
is via the web at the address above but after that, they email you.
Credit where it's due!

"Geoff" wrote in message news:qcovpp$k1n$***@dont-email.me...

Where on earth is the web address of the Ancestry community Help Forum? I
must have used it once because I have a username & password for it. I mean
the help forum for using the program.
I have a problem with the tree disappearing off the bottom of the screen and
having to be dragged up again.

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